Contact Us
At New Jersey Lottery, we understand that sometimes you may need assistance with your account or have questions about our services. We're here to help and want to make sure you get the support you need quickly.
Live Chat Support
Our live chat is available to help with immediate issues. You can access it from any page on our website by clicking the "Chat" button in the bottom right corner of your screen. Our team will respond as soon as possible during operating hours.
Email Support
If you have a question or need assistance but prefer email, please contact us. We strive to respond within a reasonable timeframe, and we'll do our best to resolve any issues quickly.
Help Centre
Before reaching out for support, take a look at our Help Centre. It's packed with frequently asked questions and troubleshooting guides that may be able to help you resolve your issue independently. You can access the Help Centre from the top navigation menu on any page of our website.
Responsible Gambling Assistance
We're committed to providing a safe gaming environment for all our players. If you or someone you know is experiencing issues with responsible gambling, please don't hesitate to reach out to us through one of our supported channels. We have trained staff available to provide confidential assistance and guidance.
Technical Support
If you're having trouble with the website, mobile app, or any other technical aspect, we'll be happy to help troubleshoot with you. Please contact our team via live chat or email for assistance.
Complaint or Dispute Guidance
If you have a concern about your account, payment, or another issue related to New Jersey Lottery, please let us know so we can assist in resolving the matter promptly and fairly. We value transparency and will do everything possible to address any complaints.
Communication Response Expectations
We aim to respond to all inquiries. If you've sent an email or live chat message, please allow a reasonable amount of time for us to respond before reaching out again.
Self-Service Help Options
In addition to our support channels, we encourage users to take advantage of self-service options like adjusting deposit limits, verifying their account information, and updating personal details. These features can be accessed from your secure online account at any time.
New Jersey Lottery values transparency and wants you to feel confident when reaching out for support. Our team is here to help with any questions or concerns you may have about our services.
